E-shop Frequently Asked Questions
Here are some answers to our most frequently asked questions about are online shop. If you still can’t find what you’re looking for, please call us or email us with your questions. We’re always happy to help!
- Where do you ship to?
We ship worldwide. If you live in a distant place or are unsure whether we can reach you, let us know where you are in the world, and we’ll inform you about the specifics.
- What are your shipping methods and rates?
We have an Economy and Express delivery service. Please, have a look here […link…] or here […link…].
- How can I pay?
We accept multiple payment methods: Credit cards, debit cards, prepaid cards, Apple Pay and PayPal transactions, and bank transfers including N26 mobile bank transfers.
- Is my transaction secure?
Absolutely. We take all the appropriate measures to secure online trading; all payments made using cards are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank, which uses TLS 1.2 encryption protocol with 128-bit (Secure Sockets Layer – SSL).
- I made a mistake on the shipping address/order submission. What now?
Please, inform us ASAP, so we can take immediate action to make sure that your order is cancelled with no extra cost, or is delivered to the right address.
- What if my product gets damaged during transit?
Although we’re not responsible for delays and damages during shipping, please contact us about your concerns, and we will do our best to resolve any issues.
- Can I cancel my order?
Yes, you can. However, let us know you changed your mind before the order has been dispatched, so you can get a refund.
- Can I get a refund?
If the order hasn’t been shipped, we refund you the full amount. Otherwise, due to courier cancellation fees, we cannot.
- Do you get orders over the phone?
Of course! Call us at +30 6949933452 or +30 6976161763 and make your order.