Once the order has been shipped it cannot be cancelled or modified.

We provide full refund only when the request has been received before the order is dispatched.

If the product has been damaged during transit, please provide a photo and description of the damage, and email us at info@culturaoliveoil.com. Even though we’re not responsible for the product once it’s been received by the courier, we’ll be doing our best to accommodate you and resolve any issues.